Returns & Refunds

We appreciate your trust in our brand, and it is important for us that you are completely satisfied with your purchase. That is why we offer exchange and refund in cases which: 

  • The item does not fit you
  •  You have simply changed your mind

Provided that:

  1. The item is unworn and in its original condition 
  2. The item is not a sale item. Items in our sale section are final sale and cannot be returned to us
  3. You notify us within 14 days from the date it was delivered
  4. Your invoice is included in the return parcel
  5. No returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will be returned to the customer.

Please note all return shipping costs to be covered by the customer except in cases where the item is confirmed to be faulty by the From Milly With Love team. If this is the case, we will refund the shipping costs. If the item is faulty, please describe the fault in your items along with pictures as proof via email to [email protected].

To create a return, please email us at [email protected] We will then send you our returns address in Sydney, Australia. 

Refunds

Once your refund has been approved by our staff, you will receive our returns address in Sydney, Australia. Refunds will be made via the payment method you chose.

For faulty items, we will also cover the return shipping costs. Simply email a photo of the postage receipt for reimbursement. 

For all other exchange and refund enquiries, please contact us at [email protected] or via the Contact Us form.

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